Returns

Returns Made Easy

Need to make a return? No worries! At Senpai Wear, we’ve designed a straightforward return policy to make the process as smooth as possible. You can return most merchandise within 30 days of the original purchase date. Check out all the details in our Returns Policy below.

Returns Policy

If something isn’t quite right with your order, simply contact Senpai Wear within 30 days of receiving it. We’ll process your request quickly—typically within 1-2 business days.

Here’s how it works:

  1. Once we receive and inspect your return, we’ll notify you via email about its approval.
  2. If approved, your refund will be processed, and a credit will be issued to your original payment method within 3-7 business days.

Key Points to Remember:

  • Condition of Returns: Items must be in the same condition as received. Washed or worn items cannot be returned.
  • Return Authorization: All returns require prior authorization. Follow the instructions in the Start Your Return section below for a simple process.
  • Defective Items: For defective products, include a description and photos of the defect to help us improve.
  • Refunds: Refunds are issued to the original payment method. For gift returns, in-store credit may be offered instead.
  • Holiday Returns: Purchases made after November 1st can be returned through January 31st. During this busy time, processing may take slightly longer.

Start Your Return

To begin your return, email us at support@senpaiwear.com with the following details:

  • Order number
  • Full name as shown on your order confirmation
  • Phone number
  • Reason for return
  • Any additional details (e.g., photos for incorrect or defective items)

Our team will send you a return form to include with your shipment.

Refund FAQs

  • Refund Method: Refunds will be processed using the original payment method.
  • Timeline: Refunds are typically issued within 3-7 business days of receiving and processing your return.
  • PayPal Purchases: Refunds will go back to the same PayPal account used. You can use the funds for future purchases or transfer them to your bank account.
  • Venmo Purchases: Refunds will generally return to the same method used for the original purchase. If credited to your Venmo account, it will appear in your Transactions feed under the Me tab.

If you have any questions, don’t hesitate to reach out to our team. We’re here to help!